Goods may be returned only if found to be delivered faulty, damaged or there was an error in delivery. No refund will be made for change of mind or incorrect choice. Special orders will only be refunded if found to be faulty.
Flat batteries, wear and tear or scratches are not considered a fault, and will not be eligible for exchange.
If the product is found to be faulty a full credit will be issued, providing the product’s condition is clean and unwashed and in original packaging. Contact must be made via email supplying reason for return before items are returned and details of invoice number must be included. If you haven't picked up the parcel and it got sent back to us, we give a 100% refund for the product excluding shipping. Only for Ceramic items, there is a 15% restocking charge , as they take considerable amount of care in packing.
Email: firstname.lastname@example.org or phone 03 8589 4317.
If you haven't received your goods for 10 days from the date of order, do contact us (even if it is international, as this will allow us to chase up your order and not being returned in case you missed all the communication from us as well as the shipping carriers). For same day deliveries, if it hasn't reached there by 6pm, contact us via email or phone
Items should be returned to the following address:
64 Bridge rd,
Richmond, VIC, 3121
Colours of products displayed on your computer screen may vary to actual colours of the item you are purchasing. This can be due to the high variance in colours utilized by computer monitors as well as the resolution used by the individual user. There will be no refund due to a variation in colour from that depicted on our website and your screen.
Your privacy is important to us. All personal information provided by you will remain with Pookipoiga and will not under any circumstances be distributed to third parties except for fulfillment purpose like a delivery service like Auspost or Sendle. Such services are only used for long distance deliveries. When purchasing from Pookipoiga your financial details are passed through a secure server using the latest 256-bit SSL (Secured Sockets Layer) encryption technology. 256-bit SSL encryption is the current industry standard.
FREIGHT & DELIVERY
Freight/postage will be added onto your cart at the checkout. Goods will then be dispatched after full payment for postage and goods is received. If your postcode is not recognised by our shopping cart please email us for assistance. Standard shipping can take anywhere from 1 to 10 business days within Australia ( and few extra days in peak/pandemic periods). Generally in Victoria it takes around 2 to 3 days from order to delivery. All orders before 2pm are Picked, packed and dispatched the same day
Post box and parcel lockers exempted for same day deliveries.
Generally, all products will be dispatched within the same day, unless it is a special order or it is a weekend ( same day deliveries operate on Saturday and Sunday too!).
We will always attempt to deliver a product within the estimated period . If the expected delivery period for your requested product/s is significantly longer than estimated, you will be contacted and will have the opportunity to cancel your order if not already dispatched. All due care will be given to packing your item for safe delivery.
Same Day, next day, dated deliveries in Melbourne
For Melbourne recipients, you have the option for guaranteed same-day (or any particular date- we schedule it and use our same day delivery service for this, so express shipping applies if you want a particular date guaranteed, leave a note at the message to seller section at the check out) delivery when you pick express shipping ($15 AUD) for up to 15 kms (before 2 pm) from the CBD. We can help you with same-day deliveries for up to 60 kms from Melbourne CBD. In such case apart from picking the express shipping at the checkout you have to pick add ons for the specific distance beyond 15kms as follows (you can find the add ons by searching "same day shipping") or here:
(Please note up to 15kms, you only need to pick express shipping at checkout, If you accidentally made/missed the add on payment, we will call to refund/add the payment as appropriate )
Search the maps for Melbourne CBD (GPO) and put your recipients address and pick the walking direction to get the least possible kms and then pick the appropriate add on on top of 15kms.
Gift Certificates/Vouchers/promotional codes
Gift Certificates are available for purchase in any amount in whole dollars and use in-store or online. Click here to get the highest impact gift card which donates a meal to Australians in need, all while fighting the landfill in many different ways, and every time you purchase one and each time it has been used :)