Terms and Conditions


Goods may be returned only if found to be delivered faulty, damaged or there was an error in delivery. No refund will be made for change of mind or incorrect choice. Special orders will only be refunded if found to be faulty.


If the product is found to be faulty a full credit will be issued, providing the product’s condition is clean and unwashed and in original packaging.   Contact must be made via email supplying reason for return before items are returned and details of invoice number must be included.  Email: info@pookipoiga.com or phone 03 8589 4317.


Items should be returned to the following address:


64 Bridge rd,

Richmond, VIC, 3121



Colours of products displayed on your computer screen may vary to actual colours of the item you are purchasing. This can be due to the high variance in colours utilized by computer monitors as well as the resolution used by the individual user. There will be no refund due to a variation in colour from that depicted on our website and your screen.



Your privacy is important to us. All personal information provided by you will remain with Pookipoiga and will not under any circumstances be distributed to third parties. When purchasing from Pookipoiga your financial details are passed through a secure server using the latest 256-bit SSL (Secured Sockets Layer) encryption technology. 256-bit SSL encryption is the current industry standard.



Freight will be added onto your cart at the checkout. Goods will then be dispatched after full payment for freight and goods is received. If your postcode is not recognised by our shopping cart please email us for assistance.

Currently purchases made through the shopping cart are only available to Australian addresses. Please email any queries regarding shipping overseas to info@pookipoiga.com to receive a quote for postage.

Generally, all products will be dispatched within 3 business days, unless it is a special order.

We will always attempt to deliver a product within the estimated period . If the expected delivery period for your requested product/s is significantly longer than estimated, you will be contacted and will have the opportunity to cancel your order if not already dispatched. All due care will be given to packing your item for safe delivery.


Gift Certificates/Vouchers/promotional codes

Gift Certificates are available for purchase in any amount in whole dollars and use in-store.  Please email us at info@pookipoiga.com  for a Gift Certificate in the amount of your choice and include the following details: your contact phone number, and recipients name and full postal address.  It will then be posted out within 1 – 3 business days to the address supplied.  Gift Certificates are valid for 12 months from date of issue.  They cannot be redeemed for cash. 

Promotional codes can be applied at the checkout.