FREIGHT & DELIVERY
Freight/postage will be added onto your cart at the checkout. Goods will then be dispatched after full payment for postage and goods is received. If your postcode is not recognised by our shopping cart please email us for assistance. Standard shipping can take anywhere from 1 to 10 business days within Australia ( and few extra days in peak/pandemic periods). Generally in Victoria it takes around 2 to 3 days from order to delivery. All orders before 2pm are Picked, packed and dispatched the same day, unless it is a special order or it is a Public Holiday and Sunday.
Post box and parcel lockers exempted for same day deliveries ( Also make sure you have recipient's number in there to make sure a smooth delivery as a lot of apartment intercoms in Melbourne doesn't work well or there are no safe spot to leave - this will void the delivery guarantee) .
We will always attempt to deliver a product within the estimated period. If the expected delivery period for your requested product/s is significantly longer than estimated, you will be contacted and will have the opportunity to cancel your order if not already dispatched. All due care will be given to packing your item for safe delivery.
Same Day, next day and dated deliveries in Melbourne
For Melbourne recipients, you have the option for guaranteed same-day (or any particular date- we schedule it and use our same day delivery service for this, so pick Local delivery option at check out, if you want a particular date guaranteed, leave a note at the message to seller section at the check out). Order before 2pm for this and if you missed the deadline please try calling or emailing as we may still be able to help!
With the Local delivery option at the checkout, we can help you with same-day deliveries for up to 60 kms from Melbourne CBD. It is automatically calculated at the checkout, depending on how far they are. For example it will cover most of the inner city suburbs for AUD 14.99 as the price chart is as follows :
- 0 to 12kms - $14.99
- 12 to 20 kms - $19.99
- 20 to 30 kms - $34.99
- 30 to 50 kms - $49.99
- 50 to 60 kms - $65.00
Post box and parcel lockers exempted for same day deliveries ( Also make sure you have recipient's number is provided to make way for a smooth delivery, as a lot of apartment intercoms in Melbourne doesn't work well or there are no safe spot to leave - Not providing the recipeint's local phone number will void the delivery guarantee)
PRIVACY POLICY
Your privacy is important to us. All personal information provided by you will remain with Pookipoiga and will not under any circumstances be distributed to third parties except for fulfillment purpose like a delivery service like Auspost or Sendle. Such services are only used for long distance deliveries. When purchasing from Pookipoiga your financial details are passed through a secure server using the latest 256-bit SSL (Secured Sockets Layer) encryption technology. 256-bit SSL encryption is the current industry standard.
Pick up and click and collect
There is a pick up option at the check out if you like to pick up or click and collect from our store : 64 Bridge road, Richmond, VIC-3121. Please show the order confirmation email while picking up :)
RETURNS POLICY
Goods may be returned only if found to be delivered faulty, damaged or there was an error in delivery. No refund will be made for change of mind or incorrect choice. Special orders will only be refunded if found to be faulty.
Flat batteries, wear and tear or scratches are not considered a fault, and will not be eligible for exchange.
If the product is found to be faulty a full credit will be issued, providing the product’s condition is clean and unwashed and in original packaging. Contact must be made via email supplying reason for return before items are returned and details of invoice number must be included. If you haven't picked up the parcel and it got sent back to us, we give a 100% refund for the product excluding shipping. Only for Ceramic items, there is a 15% restocking charge , as they take considerable amount of care in packing.
For support:
Email: info@pookipoiga.com or phone 03 8589 4317.
If you haven't received your goods for 10 days from the date of order, do contact us (even if it is international, as this will allow us to chase up your order and not being returned in case you missed all the communication from us as well as the shipping carriers). For same day deliveries, if it hasn't reached there by 6pm, contact us via email or phone
Items should be returned to the following address:
64 Bridge rd,
Richmond, VIC, 3121
Australia
Colours of products displayed on your computer screen may vary to actual colours of the item you are purchasing. This can be due to the high variance in colours utilized by computer monitors as well as the resolution used by the individual user. There will be no refund due to a variation in colour from that depicted on our website and your screen.
Gift Certificates/Vouchers/promotional codes
Gift Certificates are available for purchase in any amount in whole dollars and use in-store or online. Click here to get the highest impact gift card which donates a meal to Australians in need, all while fighting the landfill in many different ways, and every time you purchase one and each time it has been used :)
